Terms and Conditions (Terms of Service)

Last updated: 25th October 2025

1. Overview

These Terms and Conditions ("Terms", "Terms of Service") apply to your use of the Boxy & Co website (boxyandco.com) and any purchase of goods from our store. By accessing or using the site, you agree to be bound by these Terms.

2. Buying from Boxy & Co

  • All products are subject to availability.
  • Once you place an order, you will receive an order confirmation email, and a further email once your item has shipped.
  • We reserve the right to cancel or refuse any order for any reason.

3. Pricing & Payment

  • All prices are listed in GBP and include VAT where required.
  • Payments are processed securely via Shopify’s payment system or third-party payment providers (e.g., PayPal).
  • Orders will only be shipped after successful payment.

4. Shipping and Delivery

  • We offer shipping within the UK and, in some cases, internationally.
  • Shipping times and fees are clearly stated at checkout.
  • Orders are fulfilled by trusted partners; your delivery address and necessary order details will be shared with them solely to complete your purchase.
  • Risk passes to you once the goods are delivered.

5. Returns & Refunds

  • Please review our separate Returns Policy for details on eligibility, process, and exclusions.
  • Goods must be returned in original condition and packaging unless defective.

6. Use of the Site

  • Do not misuse the website, including, but not limited to, attempting to gain unauthorised access, distributing viruses, or infringing copyright or other rights.
  • We may update or suspend the site without notice.

7. Liability

  • Boxy & Co is only liable for direct losses arising from our negligence or default up to the value of the order.
  • We are not responsible for indirect losses, delays, or items lost in transit once handed to the courier.

8. Third-Party Suppliers

  • Orders are often fulfilled using third-party suppliers (e.g., Printify). They process your data solely to manufacture and deliver your order and are required to meet UK/EU data protection standards.

9. Intellectual Property

  • All content, images, and designs on the site are the intellectual property of Boxy & Co or its licensors. You may not reproduce or use them without permission.

10. Privacy

  • Our Privacy Policy sets out how your personal information is handled, including information shared with payment and fulfilment partners. 

11. Governing Law

  • These Terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales.

12. Changes to These Terms

  • We reserve the right to update these Terms at any time. Changes take effect when posted on our website.

13. Contact

For questions or support, please contact us at hello@boxyandco.com.