Shipping Policy
Order Processing Times
Orders are typically produced and dispatched within 2–7 business days after payment is received. Most orders ship within 2–3 business days, but times may be extended during high-demand periods or for made-to-order products.
Delivery Times & Locations
- UK Shipping: Once dispatched, orders are delivered within 2–3 business days.
- International Shipping: Available to select destinations. Delivery times vary by country and will be displayed at checkout, generally ranging from 5–15 business days after dispatch.
- Please note: All delivery times are estimates and may be subject to courier or customs delays.
Shipping Costs
Shipping fees are calculated at checkout based on your order total, the products selected, and destination. [If applicable: Enjoy free UK shipping on orders over £[insert threshold].] Any customs or import duties for international orders are the responsibility of the customer upon receipt.
Couriers & Tracking
We use trusted national and international couriers for all deliveries. Where available, tracking details will be provided by email once your order has shipped.
Lost, Damaged, or Incorrect Orders
If an item is lost in transit, arrives damaged, or is incorrect, please contact us at hello@boxyandco.com within 7 days of the expected delivery or receipt. We will investigate the issue and arrange a replacement or refund as appropriate.
Delivery Restrictions & Address Requirements
We cannot deliver to PO boxes or freight forwarding addresses. Please ensure your delivery address details are accurate and complete to prevent delivery issues.
Additional Information
Delivery windows may be affected by external factors such as holiday periods, global events, or severe weather. Please allow extra time during these periods.
Contact
For shipping questions or support, please email: hello@boxyandco.com